A Bags VIP agent will retrieve your luggage from baggage claim and deliver it straight to your ship, where it will be waiting in your stateroom. Changes to the air booking may require cancellation and rebooking of flights at the current available rate. Essential Information (hollandamerica.com, www.cbp.gov/travel/international-visitors/esta, Read more about applying for these documents, https://book2.hollandamerica.com/protocols/, https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative, Learn more about family cruises with Holland America Line, Special Requirements Information (SRI) Form, Do Not Sell or Share My Personal Information, 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less, 8005134515 (or locally at 9545850575). It is not per stateroom as that would imply that both occupants can use it simultaneously, which is not true. Travel documents, however, are only issued after final payment has been received by Holland America. For information regarding bringing your own alcohol, please refer to the 'Can I Bring Alcoholic Beverages Onboard?' Be sure to check your online cruise planner for the exact pricing of internet packages on your cruise. Each participant also receives a Club Hal t-shirt. The ships can sustain flooding in up to two adjacent compartments and still remain afloat. If the current available price exceeds the original airfare, the guest must pay the additional charge. Full payment for air reservation is required at the time of air booking. Listen to the menu and select the number that corresponds to the ship you are calling. We cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities and third party shore excursion facilities may not be fully accessible to guests with disabilities. Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. A: Yes. . For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. I'm considering getting the package primarily to facilitate communication with my cabin mate given that we'll probably be off doing different things onboard. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. We will also send a notification to your travel advisor. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Please note, lift equipped transportation within the United States may be arranged without additional costs. The bed can be converted upon request to 2 twins if full compliance is not needed. Q Why are my luggage tags printing with the wrong stateroom number? Just in time for wave season, Holland America Line is offering unprecedented deals for all types of travelers through . Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. A The email from Holland America Line has the Booking Number in the subject line. Q Is it possible to check in for both my travel companion and myself at the same time? This allows you to browse websites, use social media apps (except for TikTok), and access email (no VPN). If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents. Required fields are marked *. If your credit card has already been charged for the purchase and your order is canceled, Holland America Line shall immediately issue a credit to your credit card account in the amount of the incorrect price. Please note: For credit card payments made in Australian Dollars (AU$), a charge of 1.1% will be applied. The ADA Responsibility Officer for Holland America Line is Paul McClelland, Chief Ethics Officer & General Counsel. A hydrotherapy pool bubbling with warm, therapeutic sea water*, Heated ceramic lounge reminiscent of an opulent Turkish bath, Private treatment rooms, including couple's massage rooms, Massage therapy inspired by an exotic blend of cultures from Hawaiian Lomi Lomi to Chinese Tui Na, The latest exotic skin, body, hair and nail treatments, Knowledgeable, professional therapists trained to guide you through your spa experience. For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. This information is provided as general guidance. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Overall, users have good things to say about the service, though it does appear there can be some spotty coverage depending on your itinerary. Silversea has unlimited complimentary internet for all those sailing. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Ambulatory Accessible Menu items from the daily menu are also available in half portions upon request. Internet was not handled by HAL giving you a username tied to your cabin, and then you creating a password ( as you are describing). Yes upgrades are available for our Surf Wi-Fi package, the package included as part of the Have It All fare. Awarded Best Dining and Best Nightlife for 2022 by Cruise Critic. This should correct the problem. However, please note that additional charges will apply. Double Your Onboard Spending Credit Now you have two ways to receive Onboard Spending Credit on your next cruise. Happy to hear that messaging is including in the app. Onboard credits may not be refundable at the end of your cruise. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible. After certain daily limits guest data may receive lower prioritization but guests will not be prevented from accessing sites included in their package. Drop us an anchor below to share your experiences using cruise WiFi while at sea. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. By Supports audio/video calling and streaming where coverage allows.). If tour details are not yet finalized, please check again closer to your departure date. Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. (Remember that checked luggage might not be accessible at all times.) MSC Cruises MSC Cruises offers a variety of internet packages. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations. Why you're seeing more all-inclusive fares for Holland America cruises . You may select to print up to 10 additional tags at a time. After you make full payment, we reserve the right to pass any price increases to you for charges resulting from increases in airline fuel or other surcharges or government-imposed taxes or fees. Tender ports are noted in the itinerary detail of each voyage in the Plan A Cruise section of our website as well as the itinerary detail on your Booking Confirmation. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Airline bookings are subject to flight schedule changes by the airlines. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Management reserves the right to refuse service for any reason, including refusingservice of alcoholic beverages to intoxicated guests. Stay tuned for more details as they roll out the system across all their ships. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Phones must be activated for international calling with the passenger's home provider, but no special codes or software are needed. The charges are subject to change without notice. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Laptop rental is complimentary with any time-plan purchase, but it's subject to availability. FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under a Holland America Line Cancellation Protection Plan. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships. If tour details are not yet finalized, please check again closer to your departure date. This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard. Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms one with a bathtub, shower, sink and toilet and one with a shower and sink. Holland America Cruise Line features special pre-or post-hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Up to $500 per cabin in . Holland America reserves the right to upgrade a guest or guests to more expensive category accommodations at no additional cost. Holland America Line has invested over the past few years to expand onboard Wi-Fi service to satisfy growing guest demand for digital access at sea. Supports audio/video calling and streaming where coverage allows. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. Shore excursion vouchers will be delivered to your stateroom on the day of embarkation. Of note, cruisers should keep an eye out for promotions. While cruise ship internet is getting faster and has improved leaps and bounds over the past few years, it will probably never be as reliable as your internet back home for a number of reasons. Our cruise Wi-Fi plans and internet packages allow you to stay connected at sea throughout your cruise vacation. Each guest in a stateroom must book the Have it All cruise fare to receive the extras. Any excess deposit will be refunded to you at the end of the cruise. Ships without Tamarind receive one night at Pinnacle Grill and one night at Canaletto. Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. MedallionNet is the Wi-Fi service of Princess cruise lines, and recently they announced some improvements to their service even to help accommodate those that might need to work while onboard. Printable luggage tags are available at the Online Check-In start page and include your name, stateroom and departure date. Skype or Zoom). For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ A common question people ask is if they will be able to work a bit from the ship, i.e. The Holland America Line Signature Package is the cheapest alcoholic HAL beverage package. Carnival is pretty transparent in the three levels of Wi-Fi offered: Social Plan $6.80/person per day (can save 15% if purchased online pre-cruise) allows access to social sites/apps, and airline websites, presumably to allow the user to check in for their flight while aboard, but may not allow access to other websites/apps, Value Plan 10.20/person per day (can save 15% if purchased online pre-cruise) allows surfing on websites and access to email, but does not allow for streaming (i.e. However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). It may also be longer during peak seasons or when embassies are closed. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. Each year between 20-50 percent of international travelers, an estimated 10 million persons, develop diarrhea. Again, these prices vary based on ship, sailing and number of devices you wish to connect. Other perks may include onboard credit, free gratuities, free drink packages, free specialty dining, and so on. 6 Attractions in Jacksonville That You Don't Want to Miss! If you don't see our representatives, please have one paged. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all flight numbers, departure and arrival times shown on your ticket and provide a telephone number contact. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. Important Information for Service Animals on Australian Cruises For a full overview of all policies, see Worry-Free Promise details. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Information for guests with disabilities can be found within the General Information section, while details regarding accessible transportation needs for transfers can be found under the Arrival Advice section. It is also available in the For Booked Guests section of the web site. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Shirts/cover-ups and footwear are always required indoors. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. VIEW CRUISES Photo Gallery for Holland America Line Panama Canal Cruises. Q Do I need to print the entire Express Docs packet for each person traveling with me? All onboard purchases and services are charged to your account by using your stateroom keycard. Are you saying HIA gives each person their own access from their device, but the occupants can only get on one at a time? Guests who are unable to care for their basic needs (e.g. Shore excursions may be easily booked online in advance of sailing on the Book Shore Excursions page. Once you have booked your flights, please check the airlines website, or contact the airline directly for information regarding baggage fees and other charges. If you want to purchase it onboard, it will be $125 plus a $3.95 activation fee. These suites have a king-size bed convertible to 2 twin beds. The choice is always yours. That's because your Future Cruise Consultant has immediate access to Holland America's reservation system and can view all availabilities on all sailings. Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket. Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.S. Upgrade packages are available that include upgraded Stream internet. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. Prescription medical marijuana is not allowed on board. Mobile Phones and tablets: Access is available for the most popular social websites and applications, including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp and top airline websites. In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. More Value and Convenience withHave It All You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call. Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. However, please note that requests are processed on a first-come, first-served basis. Dresses, skirts, and slacks are all acceptable. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu. There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. If you have printed your Express Docs prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned. Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I-7108, I-7101, I-6131, I-6116, V5171, V5152, I-5129, I-5112, V5057, V5055, V5054, V5052, V4167, V4146, V4107, V4096, C1134, C1125, C1123, C1121 are fully accessible. In most ports of call you may easily exchange your U.S. dollars into the local currency at banks, airports and major hotels. Cigarettes may also be subject to a tax imposed by state and local authorities. They are required to check and re-check. Depending on your cellphone carrier and plan, international coverage may be included or plans may be available for purchase to use when going ashore. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed. It's your choice. With this in mind, the following emergency phone numbers are available for your use. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Mobile Phones and tablets: Passengers can make and receive calls, send and receive text messages, read emails and surf the Web on their own phones and mobile devices while the ship is at sea, via a satellite. Fully Accessible Q How will I know when Express Docs are ready for my booking? The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies and routine medical procedures. Beverage Management reserves the right to revoke the package if misused. Facsimile service is available on board. We appreciate the relationship you have with your traveladvisor and want to assure you they will be credited for bookings made onboard, just let us know. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Its fleet of premium ships visits . For $30/day, I connected a phone, two tablets, and a laptop. Click the Remove All Website Data button to delete all cookies currently stored by Safari. They boast their services being The Best Wi-Fi at Sea, and they have several unlimited day packages for as little as $9.99 a day for a one device package. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Travel advisors may impose their own cancellation fees. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. The Chat & Social Apps package can also only be purchased onboard and allows access to social media on one device for 1.5GB of usage. Per person: each guest could use their own device at the same time; Per stateroom: Only one device per cabin could be used at a time. A If you are using an Apple Safari browser, you may need to upgrade to a newer version of Safari or install a Firefox browser. Consider purchasing durable tags that can be used for your vacations for years to come! Most cruise lines don't offer speeds that can support streaming services like Netflix or Spotify. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations. The Browsing package costs $59 for 90 minutes and the Social package costs $109 for 240 minutes. From what you and Bruce said, it appears the latter is the case. The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days. Seat assignments are controlled by the respective airlines but may be requested for most flights in the Flight Ease system based on availability in the airline's reservation system at the time of booking. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. Do Not Sell or Share My Personal Information. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. The Quench Beverage Package is limited to 15 non-alcoholic drinks daily. stateroom must also purchase the package. The above list is not exhaustive. Do Not Sell or Share My Personal Information. You can also use Royals app without having to pay to connect to their Wi-Fi. For more information, consult your Customs Agency. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. Cruise lines will often run sales, and travel agents will often offer perks, that may include free WiFi for booking a cruise or discounted rates for packages when purchased pre-cruise. Passengers staying in suites pay a $16 per person, per day service charge. Or email them toGuestAccessibility@HollandAmerica.com. U.S. Department of Transportation Cruise Line Incident Reports. Some people have been successful using Wi-Fi calling with the Premium plan and others have not. For questions about your service or about billing, please contact your home network customer service. Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. Click the blue link and that will open the Boarding Pass to print. Q What information do I need to register? must be identical to those on your cruise documents. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: Note: If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress. We try, to the maximum extent possible, to grow people within our company. Why not plan a little extra time and extend your experience even further with an expertly guided tour? Rarely. As Princess is part of Carnival, StarLink Internet will be coming to the fleet in 2023. Some airlines charge for seat assignments. Club HAL is unable to accommodate children requiring one-on-one care into programming. Holland America Line ships contain the latest safety technology and safety systems including but not limited to: For more than 140 years, the safety and security of our guests has been our highest priority.
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