They only communicate via email. Our team is ready to answer your questions. We appreciate your business. This company is intentionally misleading customers to keep them in contracts. But once you are in the system - you can't do anything. We use cookies to improve your experience and deliver personalised content. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Membership: 2.3.1. Date of experience: February 19, 2023. I read all the negative reviews here and I agree Give your team a place to focus, thrive, and grow, while we take care of all the details. I wish I never did business with this company. Best, i made an account a day ago and i tried contacting them to cancel my account. Originally, total costs 20k THB, but end up with 50k THB. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. I have little to no faith that I will receive my deposit without hassle. I replied that the only solution I will accept is for the contract to be canceled and the money returned. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. The quality of Regus office space is good and available services/appliances were reliable. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. THINKPODs are available only in selected locations. You're going to be billed for an entire year. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. I have a Regus lease and have been trying to cancel the agreement for the past two months. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Please email me at Lorraine.brule@regus.com with your company name and details. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Please note that depending on your email provider it may take a few minutes . Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Advice STAY AWAY, Products used:Virtual office It was a nice experience with the club. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Nice offices and friendly people. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! This answer was rated: . Lorraine Brule If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Customer service is simply poor. Avoid at all costs. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Hi Josh, Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Who has the free mental bandwidth to keep track? https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Regus flagged this review for containing harmful or illegal content.Read more. They reference their terms and conditions and just continue to charge me month after month. In the next paragraph, you should ask the authority for confirmation of cancellation. Required fields are marked *. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. I called their 1-800 number and someone overseas took my message. Such companies should not exist. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. It was a nice experience to be able to associate with the Church for so long. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Once they sell you something that will be the end of you being treated as a valued customer. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. The global pandemic has hit lots of businesses in different ways. It was a nice experience with the club. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. I believe you must provide a 3-month notice (read your agreement). Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Michelle Spire The part that upsets me, is that we signed a contract for what we were to pay. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. We have sadly been with Regus since 2013. Your termination will be automatically confirmed by email. If you don't reply to that email you get locked into a contract. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information 1. Your email address will not be published. However, we also have a business to run and cannot cancel signed agreements. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that You will regret signing with Regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. The payments have since been sent to . We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. I sincerely apologise if you have experienced billing errors. 2. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Hi Jody, Regus is extremely recommended if you want to lose your hard earned money. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. I havent been able to identify your account. Lorraine Brule We call this the "Veeto Demand" period. I look forward to receiving more information from you. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. It should also state the reason behind why you want to cancel the membership. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. {Contact Details}. We would like to confirm that your concern is since been resolved as per the details shared with you. I would like you to please confirm the receipt of the letter and the cancellation. It won't go in any direction! This does not affect customers who have a permanent space as these are reserved specifically for them. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. please give me my refund. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Well. You can also choose a coworking or office membership for 5,10, or unlimited days a month. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Work from a private office by the day or for 5, 10, or unlimited days a month. We apologise if for any reason you didnt receive these reminders. In the next paragraph, you should ask the authority for confirmation of cancellation. What actually are you reasons? No customer service, no support, hang up phonecalls,, no email reaction Why? Zero customer service, particularly regarding billing. They are scammers, and incredibly dishonest. This comment was posted by a verified customer. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Michelle Spire A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. It is also worth checking that our emails are not landing in your spam folder. This company hates its customers, and treats them with destain. Kind regards, Lorraine Brule I entered card for both. With office and coworking membership, can I keep using the same private office for consecutive days? Please could you send those details to me at lorraine.brule@regus.com so I can support you? Frustrated I shut down the second account as well. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. The company left an official comment to this complaint. You can reach out to them by raising a query via the online account (help section). Today I haven't visited a Regus office in over two years yet the bills keep coming. It is just because of the nature of my job. A year later I re-opened another account for again a years time. They are thieves and scammers! I had an error with their billing department which was 100% their fault. And, therefore continuing the membership is not possible anymore. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Yes, we do get it back, however for a small business this is substantial amount. No refund/credit if less than 10 days. Head of Customer Services. There are lots of better places out there which are cheaper and better, Hi, When you sign up for a monthly experience, you are assured that you can cancel anytime. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Michelle Spire Head of Customer Services. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Is calling them the only way to do this or is there a way to do it online or via the app? For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. However when I went to check out online, their web site went blank. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. This will surely increase the credibility of your complaint. I understand that youre disappointed. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Today Sandra replied to my messages on both message boards and via email. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Beautifully designed coworking spaces to help facilitate new connections. you pay $100 for membership for your first five months. All our agreements automatically renew before their term finishes for an equal length to the previous one. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Make it brief, not elaborate. Cookies Policy You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Have a question or issue with your current products and services? they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. It then states that you must provide this written notice at least three months before that end date. You can only revoke a membership attached to an active class. Assistant Global Customer Service at Regus. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. As far as the payment is concerned, it has been made in full. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Lorraine Brule Can I change my membership after Ive signed up? Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. I have been transferred to a new location. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Assistant Global Customer Service at Regus. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Well, this may seem benign at first glance, but consider this reversal. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Do not do business with this company. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. I await their reply. Global Customer Service at Regus, They auto renew your contracts without your permission. Create an account to follow your favorite communities and start taking part in conversations. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Hi, is anyone aware if this is still valid and if any issues occurred? I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your days must be used within the month they are allocated. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. If you were to take direct space or a sublease you would also see these fees in your rent annually. In April of 2021, I tried to set up a virtual office with Regus. GO LITERALLY ANYWHERE ELSE. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. This should not come as a surprise to any customer. They charge an excessive retainer fee. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. I look forward to receiving more information from you. Well be happy to accommodate. Regus appears unwilling to make these same accommodations. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Hi Mike, Im sorry if you felt the need to escalate this. We found a responsible person where we inform her about the problem. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! I look forward to receiving more information from you. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Go to this page in your computer's web browser. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Global Customer Service at Spaces. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. If it has been longer than 30 days, please get in touch so we can investigate further. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Just terrible management at Regus. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. He shares his travels under, The dragonpass offer from Regis is still valid. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. its auto renewed. I am sorry if you feel this way. Access thousands of business lounges across the world simply turn up and get to work. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. i made an account a day ago and i tried contacting them to cancel my account. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Orangetheory has a 30-day membership cancellation policy. This article was previously written by Matt Moffit. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. I wish you all the best for all your future endeavors. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. All agreements end on the last day of a calendar month. At the end of your contract, they will automatically renew you without a signature and without consent. 2.3.2. Please remember that the retainer is refundable at the end of your agreement. You can change your membership when its time to renew - just let us know. AvenueErie Rhode Island 24975. Account Number: [protected] Ts and Cs apply. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. I wanted to thank you for your help. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Global Customer Service at Regus. So when it"s important for them to sell you, there is a person to speak with. Its an automated process. Most, if not all, companies have an internal collections department or utilize a third party. I will be taking legal action if this is not returned within 28 days (31/03/2023). if so what was their response. Youre able to bring one guest per visit. Id like to be able to help but havent been able to identify your account. In case, there is any cancellation fee or refund, make sure to include the same in the. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Youll be billed each month. How To Write a Cancellation Letter for Membership? I only know that I will go TO THE END OF THE EARTH to recoup this cost. Thanks for the heads up on this. Setting up an automated payment is straight forward and can be done through the online portal. Your local team are always your first point of contact. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. I would like to request you to cancel my membership with you kindly. Thank you, Not most people, I bet. . As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We can assure you that our teams are always happy to help. Looking forward to getting your confirmation receipt. So I assumed the purchase transaction failed and chose a different vendor. Horrible Customer Service and Billing Practices! Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Hi Hannah, Im sorry if you felt the need to escalate this. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. This is not the case. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Our invoices are payable no later than on the 15th day of the month. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. And if you don't pay up they'll try to ruin your credit. It was an outstanding experience at the gym. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Can't believe these thieves are still in business/. Not only they refuse to return my deposits they also threaten me with lawsuit It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. They still continue to send invoices with no one responsible to be there to answer. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I tried a one-month subscription and it has been literally impossible to cancel. I understand that youre disappointed, and Id like to help.
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