The packaging, payment, etc. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Its disappointing what a mess this company has become, not a good look. Companies can ask for reviews via automatic invitations. When I tried to find the support form it appeared, that your site doesn't work properly. I loved the bag, it's great, and super fast delivery, thank you. I ended up ordering through the site via paypal. Will definitely order again! I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Jacquemus Avoid. I think they assume people wont call and they will just keep your money. Full-time - Part-time - Temporary -Contract. It was left on my porch in the pouring rain for two days. You dont have to buy many Designer things to know that luxury products are sent in box. and the service is great and shipping is fast! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Anyone can write a Trustpilot review. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Take a brief survey about today's visit . I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Outstanding Customer Service! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . What should i do. This is unacceptable. Find out how we combat fake reviews. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! From the package to the product. And then I received my scarf .. wonderful. Companies can ask for reviews via automatic invitations. Received the order but the box looks like its thrown somewhere. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. It goes against our guidelines to offer incentives for reviews. A real shame because you spend a lot of money on this premium brand. I'm just a little bit disappointed with the site of the company. Buy collage-effect dresses and separates online now at NET-A-PORTER. The quality of Le Grand Bambino bag is amazing. My order arrived in no time and im super happy! You are very welcome to get in touch for size and styling advice or with any further questions on your order. The item was shipped very quickly to the Netherlands . Overnight shipping is available for $20. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Will definitely order again! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Shop with us and discover why Mytheresa is your final destination for online shopping for women. The refund was almost instant, but I originally placed via paypal. Very helpful customer service. I cannot track my order and furthermore they delay it more than it should alwayss. Hope i could get an answer as soon as possible. Privacy Policy The material is great, the fit is great, so pretty. Suggested companies are based on peoples browsing tendencies. I am in Australia and this is physically impossible. Those fees can only be paid in cash. It was left on my porch in the pouring rain for two days. Incredible quality, lots of compliments. Location: Remote live chat job, work online anyw in the world (United States preferred). The return process was perfect and easy! Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. Help us Improve. I do not recommend ordering anything from their site, idk what happened but it is a mess. Press question mark to learn the rest of the keyboard shortcuts. We use dedicated people and clever technology to safeguard our platform. I love my bag! Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) I received mine within 2 days of ordering and I live in Canada! Anyone can write a Trustpilot review. If you are not getting responses or your item hasnt shipped after a long period of time, call them. I ordered the wrong size and had to return the item. Beautiful experience! The bag is okay but a bit dusty and dirty. It goes against our guidelines to offer incentives for reviews. All previous emails sent to you from my private email prior to involving PayPal were ignored. I love that it was delivered to me super fast! My order arrived in no time and im super happy! Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Find out how we combat fake reviews. Much better of you used dhl not ups. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fabulous Quality and Design! The pants were the perfect color, fit well and well made! was ok but the delivery with UPS was HORRIBLE. $100 coupon code. Our native-speaking Customer Care team is available 24/7 to support you. The order arrived on time and every item came very well packed. Love the quality & style of the hat & quick delivery! Initiative 1: Creating Jacquemus' first physical store in Paris. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. The delivery was made very quickly and arrived in very good condition. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. was ok but the delivery with UPS was HORRIBLE. It goes against our guidelines to offer incentives for reviews. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Tag of the item was already taken off and placed inside of the side pocket. was ok but the delivery with UPS was HORRIBLE. Training: 11 weeks, Monday-Friday. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Thanks for the customer experience as well. Delve into our exclusive selection of designer must-haves. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. So thank you Jacquemus!!! They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. We use dedicated people and clever technology to safeguard our platform. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! You are very welcome to get in touch for size and styling advice or with any further questions on your order. Bought it for my daughters 30th birthday. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. Fabulous Quality and Design! and the service is great and shipping is fast! Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Also, Simon is on holiday. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. The bag is okay but a bit dusty and dirty. Jacquemus customer service . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Pretty things in your Shop Jacquemus is great!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues.
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